Frequently Asked Questions

Frequently Asked Questions

Where do you ship to?

We currently deliver across the United Kingdom and the European Union, including Spain, Portugal, Italy, France, Germany, Netherlands, Belgium, and more.

How long does delivery take?

UK orders: 7–12 business days for standard delivery.

EU orders: 10–18 business days depending on your country.

Processing time is 1–3 business days before your order ships.

How much does shipping cost?

UK: Standard delivery is £3.99. Free shipping on orders over £30.

EU: Standard delivery is €5.99. Free shipping on orders over €50.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Shopify's encrypted checkout.

Can I return a product?

Yes. You have 14 days from the date you receive your order to return any item for a full refund — no reason needed. The product must be unused and in its original packaging. See our full Returns & Refund Policy for details.

What if my item arrives damaged or faulty?

Contact us within 48 hours with a photo of the issue. We'll arrange a replacement or full refund at no extra cost to you.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can use it to follow your delivery in real time.

My order hasn't arrived — what do I do?

If your order hasn't arrived within the estimated delivery window, email us with your order number. We'll investigate immediately and make it right.

Do you offer discounts?

Yes! Sign up for our newsletter to get 10% off your first order, plus early access to sales and new arrivals.